GSK and MPS jointly launched myPharmAssist™

With the aim to advance the role of pharmacists in Malaysia, GlaxoSmithKline Consumer Healthcare (GSK CH) today introduced myPharmAssist™, a global best-in-class educational programme for pharmacist practitioners. Through its partnership with Malaysian Pharmaceutical Society (MPS), 1,000 pharmacy practitioners in the community will be trained nationwide, helping them to provide customer-centred care and meet the needs of an ever-evolving pharmacy landscape.


GSK Consumer Healthcare explained the programme was created to support pharmacy practitioners in the current environment of increasing demand for healthcare and wellness solutions. The role of pharmacy practitioners in the community has expanded from that of a provider of medicines to that of a provider of care. Pharmacy practitioners in the community are synergistic healthcare team members and excellent healthcare partners of the rakyat because they can provide care in the form of checking, filling and dispensing of prescribed medication and medication counselling, medication identification, supplements education and counselling, self-monitoring assistance, post treatment medication compliance support, prescribing and dispensing of group C and OTC products, referring cases to medical practitioners for illness and diseases that require their review, amongst other services. These services have proved to result in reducing total public healthcare spending.


According to the National Survey on the Use of Medicines (NSUM) by Malaysian Consumers 2016, chronic disease is on the rise and more Malaysians are turning to pharmacy practitioners in the community for counselling and information on how to manage their health, as they are most accessible health care professional in the community. More than 30 per cent of the survey respondents were on medication to manage their chronic diseases such as hypertension and diabetes, and 70 per cent of them cited preference for pharmacists to seek counsel and information on medicines.[1]


“Malaysia is the first country to launch the myPharmAssist™ global programme. As a leading consumer healthcare provider, we share the concern of the increasing prevalence of chronic disease in Malaysia. From our experience around the world, we have learned that public health education is imperative to reduce chronic diseases, and the community pharmacy is one of the most important touch points to maximise the impact of public empowerment,” said Stacy Wallace, General Manager of GSK Consumer Healthcare Malaysia.


“myPharmAssist™ is built on a foundation of science and expertise, created and written by pharmacists in practice for their peers in the industry. We expect this programme will provide great support for pharmacy practitioners in the community to make the best recommendations to their patients, hence contributing to improve Malaysia’s health outcomes.”


A dynamic educational platform, myPharmAssist™ provides content and training that are tailored to engage and educate the pharmacy team – pharmacy practitioner, pharmacy assistant and pharmacy owner in the community. The modular programme covers various topics such as pain relief, cough, flu, oral and skin health, allergy, nutrition, and even digestive; that meet the needs of the pharmacy team from information regarding minor ailments, conditions and products to business fundamentals and understanding shopper behaviour. It also provides tools to facilitate the interaction with patients such as a screening tool and a counselling guide.


To accommodate pharmacists’ busy daily lives and differences in learning styles, the programme will be delivered in three different formats - digital applications, printed materials and live meetings. All modules are designed to enable pharmacists to learn on-the-go with both online & offline content, which is available across different devices including mobile, tablet and desktop. Pharmacy teams can adapt and learn at their own pace with auto-save progress, various lengths and formats in a self-directed, outcome-focused approach.


“We welcome GSK Consumer Healthcare’s effort in building a healthy community hand in hand with local pharmacy practitioners,” said Amrahi Buang, President of Malaysian Pharmaceutical Society (MPS). “The launch of the myPharmAssist™ platform is very timely and useful in further enhancing the competency of the pharmacists, continuously advancing and updating our skills and knowledge for the benefit of the Malaysian rakyat. We aim to have at least 1,000 pharmacy practitioners in the community trained by 2017. As new modules are added into the programme, the numbers of pharmacists engaging in this programme will continue to grow to achieve our target of at least 80% of Community Pharmacists by 2019.”


Adapted to the needs of the pharmacy teams in Malaysia, myPharmAssist™ will be available in three languages: English, Bahasa Malaysia and Chinese. The learning modules will be rolled out on a quarterly basis, with the first live meeting to be held in December 2016. The MPS members’ participation in the programme will be accredited.


About myPharmAssist™

myPharmAssist™ is a unique global educational programme by GlaxoSmithKline (GSK), designed to empower pharmacy practitioners to make recommendations that can improve people’s health outcomes. Built on the foundation of science and expertise, the programme is designed and developed by pharmacists with content and training tailored for the needs of pharmacy team, specifically community pharmacists, pharmacy assistant and pharmacy owner.

About GlaxoSmithKline (GSK)

GlaxoSmithKline (GSK) as one of the world’s leading research-based pharmaceutical and healthcare companies – is committed to improving the quality of human life by enabling people to do more, feel better and live longer. It has been in Malaysia for over 50 years, helping to build healthy communities through its medicines, vaccines and consumer healthcare products. For further information please visit


About Malaysian Pharmaceutical Society (MPS)

The Malaysian Pharmaceutical Society (MPS) is the national association for pharmacists formed in 1967 to promote and maintain the honor and interests of the profession of pharmacy in the country. Its motto is "Berkhidmat untuk kesihatan rakyat" or translated as "SERVICE TOWARDS A HEALTHY SOCIETY". The Society plays an important role to further the development of pharmacy and pharmaceutical education and to foster intra-professional relationship among members. It strives to improve the Science of Pharmacy for the general welfare of the public by fostering the publication of scientific and professional information relating to the practice of pharmacy and aid in the development and stimulation of discovery, invention and research. The Society is actively engaging pharmacists in Continuing Professional Development activities. Throughout the year courses and seminars are being organized to facilitate pharmacist’s participation. It is also pursuing accreditation of pharmacies for standardization of practice.

[1] Mohamad Azmi H, Fahad S. (June 2016): A National Survey on the Use of Medicines (NSUM) by Malaysian Consumers. Retrieved from